Sunday, December 26, 2004

Seasons Greetings

"A Special Audio Holiday Message From Michael Oliver"

Greetings!
I’ve put together a short holiday audio message! Hope you enjoy listening to it!
To get your Audio Postcard, turn up your speakers, and click on this link: http://www.instantaudio.com/postcard/?1806441

Happy Holidays and a Peaceful and Prosperous 2005!

Michael

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Thursday, December 16, 2004

"Natural Selling" and the Power of Dialogue - Part 5

Discussion and Debate

Discussion and debate is another way of communicating. The discussion mode is something with which we are already familiar. We are used to expressing our own views with people, usually in the hope of winning them over to our side.

This type of approach in selling, where the object is to win your client over to your viewpoint, does not always fully explore, or allow you to give the same priority to the needs of the person with whom you are speaking, as your own.

To give priority to the needs of the other person is difficult for many distributors and salespeople who have been taught to focus on the targeted outcome of the sale. And yet giving priority and exploring with others in a climate of trust is vital if you are to help another person and yourself get what you both want.

This will be the last post until after the holidays. Happy Holidays and Best Wishes for the New Year!

Michael

Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Wednesday, December 15, 2004

Oliver's Twist - December 16, 2004

People Don't Think What We Think They Think!

Ever get asked…

  1. "Is this Network Marketing?"
  2. "Is this a pyramid?"
or get comments like...

  1. "If this is Network Marketing, I don't want anything to do with it…"
  2. "This costs a lot of money"
  3. "I don't have the time"
  4. "I don't like selling"
  5. "I've never been in business before"
Do you interpret and treat these questions and comments as 'objections', as if the other person is resisting you? Do you attempt to 'overcome' them with defensive and self-serving answers such as:

  1. Yes it is, but it's not what you think…
  2. No it's not… our company is a totally legal ethical company that has been around for…

  1. I know how you feel… I felt the same way myself… and what I found was…
  2. Compared to what? Or, Actually it really doesn't cost a lot…
  3. You don't really need much time to build your business, and besides I will help you…
  4. You don't have to sell...
  5. Don't worry... you really don't have to do much…
If you do… have you noticed that you then actually DO get resistance?

When you immediately come up with your point of view without understanding theirs, people resist. Sometimes the resistance can be so subtle you can't put your finger on it, and yet you know it's there!

For example, have you ever done this and the other person has gone 'quiet' on you, perhaps with a little shrug of the shoulders? Don't be mislead. They are not agreeing with you. They've simply pulled up the drawbridge to further guard and defend themselves against your boorish behavior!

Why is this? Because you're 'dishonoring' instead of 'honoring' their questions and comments. You think you know what they are saying, and the truth is… YOU DON'T!!

'Honor' Their Comments. Don't 'Handle' Them!

Very rarely do people say and mean what you think! Your thinking is based on your own life's experiences, biases and pre-conditioned responses that you've either unknowingly learned or have been taught. Their thinking is based on theirs.

If you interpret and respond to what you think others are saying to you, you will find most times your thinking will get in your way!

So how do you stop repeating this destructive learned behavior that serves so very few people including you?

By learning a different behavior!

Simply…Ask them what they mean!

Here are a few ideas…

  1. Yes it is… do you know anything about network marketing?
  2. When you ask, "Is this a pyramid", can I ask what you mean by a pyramid?

  1. Can I ask why you say that?
  2. When you say, "It costs a lot of money", can I ask what you mean by that?
  3. When you say, "I don't have the time", can I ask how you are going to get what you say you want if you don’t find some time to do it?
  4. When you say, "I don't like selling"… what is your perception of selling?
  5. What do you think it would take to run your own business?
Their answer will allow you to understand what's behind their question or comment. It will give you the opportunity to continue asking further questions to help them come to their own logical conclusion and/or question their own current reality of perception and beliefs.

You'll discover the meaning will be quite different for each person. This is why the Natural Selling Principle about LISTENING is so important… here it is again, 'Natural Selling is listening to what is being meant, not just what is being said."

Some people know what they mean to say and sometimes don't know how to express it. Some don't know what they mean to say and don't know how to express it. Help them. Help them help themselves by asking for clarification. It's not a technique or trick. It's simply COMMONSENSE!
"They have the answers"; they know where they want to get to. "All you need are the right types of questions" and know when to ask them, to help them reveal and (re)discover this.

When you do, I'll guarantee you'll find what people's questions and comments are usually not what you think they are!

To your SUCCESS...

Michael
Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Tuesday, December 14, 2004

"Natural Selling" and the Power of Dialogue - Part 4

Why Distributors Present

So why do people present if the results are questionable? Presenting is easy to do. Distributors like to present what they perceive to be the advantages of their business opportunity and products, because they only have to learn it once and then churn it out!

Presenting is safe. In fact, it's so safe that unless you're very good at it, few people respond!

Presenting is familiar territory. It makes the person who is doing the presenting feel in charge, in control. Ironically, the need to be in control can work against you. If you want to be in control, let go of the need. Letting go of the need allows you to be creative and open to possibilities. You allow you to be you. Your authenticity shows through and a relationship of openness, partnership and trust begins. Acting on the principles of "Natural Selling" will allow you to make this work.

Michael

Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Monday, December 13, 2004

"Natural Selling" and the Power of Dialogue - Part 3

Presenting, Telling, Teaching, Persuading.

I've talked before about the high incidence of rejection and objections that regularly happens when using the classical approach of telling or presenting solutions or telling your story too early. In other words, the focus is on the need to tell your solution before first establishing if in fact the other person has a problem, the extent of the problem, the circumstances around it and whether there is any real desire to make a change.

Presenting or telling people things can cause you personal tension, not to mention the tension it causes in the other person. When I focus on me, I increase my anxiety.

Presentations are usually prepared talks where the presenter attempts to grab and hold another person's attention early in the conversation and move them towards taking an action step using external motivating techniques such as the fear of loss, greed, envy or guilt. These can be very powerful motivators, though the results are usually temporary.

The proof of the pudding is in the eating! Why do so many distributors or customers drop away? A major cause is that they get externally motivated and when it comes time to take action the motivation wears off. The reason for this? Real motivation comes from within, of course.

Tomorrow I'll take a look at why, if we know there are these problems, people continue with the approach of presenting.

Michael

Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Sunday, December 12, 2004

"Natural Selling" and the Power of Dialogue - Part 2

Three Main Communication Modes

Behavioral scientists have shown that in communicating with others, we are:

  1. Least persuasive when we tell people things or attempt to dominate them (Presenting. Telling. Teaching. Persuading.)
  2. More persuasive when we interact and discover from each other (Discussion. Debate.)
  3. Most persuasive when we allow others to persuade themselves (Dialogue.)

While each of these ways of communicating has their use, the last one for us is the most important, if we want to be effective in selling and relationship building. It is however the least used because it it the least understood.

Over the next few days, I'll look at each of these ways of communicating in more detail.

Michael

Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Saturday, December 11, 2004

"Natural Selling" and the Power of Dialogue

How Effective Are You at Communicating?

Do one or more of these things happen to you?
  • Do you feel the discomfort of rejection when people respond negatively to you?
  • In the process of talking with people, do you often feel frustrated because you can't get your point across and, consequently, you stop recruiting because of this frustration?
  • When you discover someone interested in buying your products or business opportunity, are you afraid to ask for the order or for the commitment to take the next step, because you are uncomfortable with receiving the money as the reward for your efforts?
Why is this? Well, much of it has to do with the communication model of telling and persuading that is used and taught in Network Marketing. The model is self-focused and tends to be adversarial. It doesn't connect with our soul and we inwardly question our actions and resist doing it.

Telling and persuading is out of step with the desire to help, serve and receive. Using the model of telling can subconsciously reinforce your negative feelings about money as well. From my own point of view, when I started selling and used techniques to get the sale, it didn't feel right to me. The result of that was that the money did not feel honestly come by. Using techniques had the effect of reinforcing all the (mis) perceptions about money being the root of all evil. When I stopped using the techniques and communicated with people differently, the money flowed faster and I received it with gratitude.

While this standard model of telling invariably contains the element of asking questions, most distributors don't ask enough of the right questions and, in my experience, don't listen for the right things and are all too anxious to get to the solution as quickly as possible. Asking someone what they would do if they could and then telling them, "If I could show you how to do that?" is not asking questions - it's too fast, too soon.

Tomorrow I'll look at the main ways to communicate.

Michael

Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Natural Selling and the Holiday Season - Final Thoughts

Make the Most of the Holiday Season!

Hope the posts of the last few days have given you some ideas that you can use to make the most of the various holiday events that you will be attending in the coming weeks. Remember, the main thing is have fun and enjoy yourself!

By practicing the principles of "Natural Selling", you will also be giving a wonderful gift to the people who you meet. By listening to them and being genuinely interested in them, you show that you care and respect who they are, what they are and what they are saying. Paying attention to someone is one of the greatest gifts you can give.

If you would like to have the special report in it's entirety, you can download it by clicking here (you'll need to have Acrobat Reader installed).

Michael

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Thursday, December 09, 2004

"Natural Selling" and the Holiday Season - Part 3

What to do After the Event

Here's some things you can do after an event to make the most of the contacts that you've made.

Make Notes

Make brief notes as soon as possible about the people you have spoken with. The easiest thing I find is to simply jot down brief points on the person's business card.

Send a "Thank You" Note

If it's appropriate, send a brief "Thank You" note. So few people do this, you're sure to stand out.

The Right Way to Follow Up

By following this approach, you'll end up with a host of new contacts and a number of them may well have a need for either your products or business opportunity. So, after the holidays or whenever it's appropriate, you can touch base with them and resume your conversation.

And what's the best way to do this? Well, after the initial pleasantries, you ask a question along the lines of the following:

"You know when we were chatting at the event, you said something interesting…"

"You said…" (repeat or recap what they said to you about a particular issue or problem).

"I wonder if you would tell me more about that?"

And you know how to continue after that with the "Natural Selling" process of Dialogue. Simply listen carefully to what they tell you and ask questions based on the responses they give you. As the conversation develops, you'll discover if there is a problem to be solved and if the other person is ready to do something about it.

In Conclusion

I hope this special report gives you some new ideas or provides a useful reminder of how to use the principles of "Natural Selling".

Enjoy the Holiday Season and I wish you and your families a wonderful and prosperous New Year!

Michael

P.S. To expand on this information in this report, it's easy to register for my FREE e-course "7 Steps to Natural Selling" at www.NaturalSelling.com. Follow along with the exercises over 7 days and learn how to eliminate rejection and attract people to you.

P.P.S. Click here for a Holiday Season gift called "Natural Wisdom" for you, and to share with your friends and associates.


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Wednesday, December 08, 2004

Oliver's Twist - December 9, 2004

5 Steps to Build a Successful Business

Here is a short easy to understand, easy to use formula that will work with ANY business to help make your daily goals and ultimate vision come true.

1. Be A Quietly Enthusiastic User/Supporter Of Your Company's Products/Services.
A very successful Distributor I know said she very nearly passed on starting her own business because her sponsor was SO enthusiastic about her business and her products.

She thought that if it needed that kind of enthusiasm to be successful, she couldn't see how it would work for her. You see, she is a very quiet person.

"Enthusiasm can be an asset that can get in your way!" Instead of being outwardly overwhelming by telling… be inwardly confident and knowing by asking. The other person will feel your 'knowing' vibration. You don't have to 'announce' it'.

2. Generate Leads
This is fundamental. No leads - No business. There are several ways to connect with people, as there are also several ways to start a Dialogue. Use the ones that are easy and effective for you.

3. Qualify Before Enrolling Your Leads
Qualify. Qualify. Qualify. This is the key to easily finding long-term associates and customers who stay the course. Want to eliminate the attrition rate? Then commit yourself to be firm on this.

When qualifying potential partners…ask and make sure they are prepared to do what it takes. Be laser focused on discovering their "degree of desire to change their present circumstances and their commitment to take action".

You can only help someone if they're ready to help themselves.

4. Help Your Downline/Customers Fulfill What Was Promised
Follow up with your customers. Make sure that what they bought is working for them. You then won't have to constantly motivate them.

Fulfill your promise to help train and support your downline WITHOUT doing the work for them. If they become dependent on you they'll always be dependent on you. Confidence first, income second.

5. Teach Your Downline To Become Leaders Themselves
Ideally you're looking for future leaders in your front line. Can leaders be trained as well as found? Yes they can. Do you have to know it all? No you don't. There are lots of resources available. Just know where those resources are. Remember, what you already know puts you at least one step ahead of someone who does not.

All the best in your business and your personal life.

To your SUCCESS in 2005

Michael
Best Selling Author on 'How to Sell Network MarketingWithout Fear, Anxiety or Losing Your Friends!'Selling from the Soul. Ancient Wisdoms. Modern Practice.http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.Reprint permission granted in part or whole when the followingcredit appears: "Reprinted with permission from Michael Oliver,Natural Selling® Sales Training http://www.NaturalSelling.com

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Tuesday, December 07, 2004

"Natural Selling" and the Holiday Season - Part 2

What to do at an Event

Today we'll continue with our series and look at what to do at an event.

When I go to an event, I tend to approach things a little differently from most people.

If I'm at a business event, my aim is not to hand out my business card to everyone I meet in the hope that some of them will call me.

Rather, I focus on my purpose, which is to discover if there is anyone there who has a problem and then if I can help them. Simple!

And how do I discover if someone has a problem? Well, of course, I use the principles of "Natural Selling" to have a quality conversation.

Bear in mind, of course, that at events over the holiday period, your aim is to make contacts, not necessarily to sell products or get people to join your business on the spot! Of course, if that does happen as a result of the Dialogue process, that's a bonus!

My aim at the event is to have as many quality conversations as I can, without being rushed. When I find someone who I might be able to help, I'll ask for his or her business card (and give them mine, of course).

Even if it doesn't look as if I what I have will be of interest straight away, if I've had an enjoyable conversation I'll still ask for their card. It's like "planting seeds" and who knows when they might sprout!

At a family or informal event, I use the same general approach, but of course it's less formal. You may meet new people, of course, and in those circumstances I will ask someone for their business card.

Now, of course, at a family party, people may not have business cards with them! Still ask, however. Why? Well, I find that if you simply ask for their phone number, they may become a little defensive. Asking for a business card seems more acceptable and if they don't have one they almost fall over themselves looking for a pen and paper to give you their number! (Hint: You can help them out by offering your card and a pen for them to write with!).

Other things I have found helpful:

Act As If You Are the Host

Act as if you are actually hosting the event yourself! At many events, you'll find people who are awkward, shy and insecure, so they usually stand by themselves. If you think of yourself as the host of the event, you'll want to make sure everybody's having a good time.

So, go out of your way to introduce yourself and be introduced to new people. It has the added benefit of taking the focus off of you! If you're a little nervous at functions you'll find that by doing this you will be more relaxed and have more fun!

Make Yourself Approachable

Create an aura that says, "I'm someone you would like to meet!"

Smile and act as if you are happy to be there and don't hide in the corner (or in the kitchen if you're in someone's home!).

Watch Your Time

Ideally, you're there to mingle and meet a number of new people. However, don't get too hung up on this. If you're having an enjoyable and engrossing conversation, go with it! After all, even if you only make one contact that develops into a long-term relationship, the event will have been more than worthwhile.

That's it for today! Tomorrow we'll take a look at the follow-up process.

Michael

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"Natural Selling" and the Holiday Season - Part 1

Things to do Before An Event

Over the next few days I'll be posting the sections of my special report "How to Make the Most of the Holiday Season With Natural Selling". Here's the first part dealing with what you can do to prepare before an event.

Some preparation before the event will pay you dividends.

Your Personal Introduction

I've talked before about the best way to respond when someone asks you the question

"What do you do for a living?"

Rather than respond with your job description ("I'm an office administrator" or "I'm in the health and wellness industry"), which probably won't mean very much to the other person, use what I call your Personal Introduction.

Let me illustrate with an example. If someone asks, "What do you do?" you could respond with something like this…

"You know how people nowadays are finding it harder to get ahead, what with corporate downsizing, the lack of job security and the higher cost of living?"

"Well, what I do is help them set up their own business, so they can start taking care of themselves and their families once again."

Then finish with asking a question like…

"Let me ask you, what do you do?"

The "mechanics" of the Personal Introduction are

• Problem (e.g. Job downsizing, Lack of Job Security, Lack of Free Time)
• Solution ("Well, what I do is help people…")
• Question (Put the focus back on the other person…"What do you do?")

So, before an event make sure you've reviewed your personal introduction so you can reply easily and naturally when someone inevitably asks you the question "What do you do?"

Replace Your Personal Agenda With Your PURPOSE

If we agree that the purpose of a business is to help other people solve their problems, then selling can be viewed as a 'Problem Solving Exercise', not as a telling and persuading exercise as the current and old paradigm is taught.

Being on Purpose then, is using Dialogue to simply Discover if the person you're talking with has any problems you might be able to help them solve.

If they do, and you can help them with your solution, you will achieve your Personal Agenda (what you want).

It comes from a place of exploring if there is a need and if you can help, not from a place of trying to sell something.

In my 25 years of experience, having been there and done that, I can assure you this process will eliminate any anxiety about talking with people. It is the FASTEST way to qualify them and move your business forward.

Have a Plan!

Review what it is that you want to achieve from the event. If you decide that you want to talk with 5 new contacts, then have that in mind.

Some questions that you might want to ask yourself:

• Who do I want to meet?
• Is there anyone I have to meet?
• What kind of questions can I ask them?

Decide to Enjoy the Event!

If you're dreading a particular function, what do you think is likely to happen? It's going to be terrible! You seem to get what you expect! So, decide that you are going to enjoy yourself.

Put yourself in the right frame of mind. One of the best ways I have discovered to do this is decide that you're not going to talk about yourself, and instead ask others about themselves! You'll soon find that most people are looking, to a greater or lesser degree, to achieve the vision or better health that you have within your power to help them achieve.

This is another benefit of focusing on your purpose!

Business Cards!

Finally, make sure you've got business cards on hand. Don't hand them out straight away unless it's appropriate (at some business functions, for example). However, you do want to be prepared.

The next part will cover what to do at the event itself.

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Saturday, December 04, 2004

Make the Most of the Holiday Season With Natural Selling

Use the Opportunity of Holiday Events and Parties to Help Build Your Network

I've prepared a "Holiday Special Report" that is designed to provide you with some ideas and suggestions to make the most of the holiday season. While this is primarily a time to relax, celebrate and give thanks, there’s no reason why you cannot continue to work on your business by making contacts and sowing seeds for the future.

At this time of year, it's likely that you will be meeting lots of people at events such as family parties and work functions. These sort of events are a great opportunity to meet new people and renew old acquaintances.

I’ve provided some ideas that enable you to do just that, using the principles of “Natural Selling” in a way that’s fun and in the spirit of the Holiday Season.

The Special Report will be available shortly for you to download at www.NaturalSelling.com. In the meantime I will post the sections of the report here over the next few days.

I hope you enjoy the report!

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Wednesday, December 01, 2004

Oliver's Twist - December 2, 2004

The Quality Of Your Leads Can Depend On The Quality Of Your Advertisements Words.

There are some amazingly great ideas on to how to generate leads… hundreds of them.

One way is to advertise. You've probably seen them everywhere: on cars, in papers, magazines, fields, on cars, lampposts, badges…

Many times in my workshops people ask me, "How would you word an advertisement?"

My answer is usually, "It depends on two things: The quality and the mental mindset of the kind of person you intend to attract.

When you are writing the advertisement, keep in mind the ideal person that you would like to respond. By doing so, you subtly engage the "Law of Attraction".

The words you write on your ad will also determine how you start the Dialogue and what questions you can ask."

Here are a couple of examples.

"Make Money In Your Spare Time"
The chances are that the people who respond to this would likely be looking for a part time job such as stuffing envelopes. If that is what you're offering, great! If it's not it's likely to be a tough row to hoe when you come to talking about investing time and money to start a business with possibly no immediate return.

"Want To Take Control Of Your Own Personal And Financial Future…?"
"Tired of the uncertainty of working for someone else…?

People responding to this type of advertisement will more probably have a reasonable expectation of what is needed, such as a financial investment to get started. You might not get as many calls, though they WILL be better qualified.
Make sure the words you use in your advertisements and the Qualifying Questions you're going to ask when someone calls, are congruent with you're offering and what is to be expected.

To your SUCCESS...

Michael
Best Selling Author on 'How to Sell Network Marketing
Without Fear, Anxiety or Losing Your Friends!'
Selling from the Soul. Ancient Wisdoms. Modern Practice.
http://www.NaturalSelling.com

Feel free to republish this article in your own e-zine or web site.
Reprint permission granted in part or whole when the following
credit appears: "Reprinted with permission from Michael Oliver,
Natural Selling® Sales Training http://www.NaturalSelling.com

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